Privacy Policy

Garud Chatti River Resort's Privacy Policy

Garud Chatti River Resort respects your privacy, and is committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our website, when you make online booking with us, or when you otherwise interact with us. We are aware of our responsibilities to protect your personal data, to keep it secure and comply with applicable privacy and data protection laws.

This Privacy Policy explains our personal data practices and the choices you can make about the way your personal data is used. This Privacy Policy gives effect to our commitment to protect your personal data from any misuse or fake calls and fake messages.

Types of Personal Data We Collect

Information you provide to us: we collect personal data (including where applicable sensitive personal data) you provide directly to us. This includes:

  • Your full name and contact information, passport and visa information.
  • Guest Stay Information: date of arrival and departure, special requests made, your service preferences, contact number, email address.
  • Payment Details: Your credit card, mobile payment and other payment mode.
  • Any information necessary to fulfill special requests (for example: leisure, travel and guest preferences).
  • your reviews, feedback and opinions about our resort, programmes and services.
  • Information We Collect From Other Sources: we may also obtain personal data from our third party service providers (such as travel agencies or tours operators) and from public sources and combine that with information we collect through our site where we believe that it is necessary to help manage our relationship with you.

I. How We Use Your Personal Data

We may use your personal data for the purposes set out below:

A. For the performance of our agreement with you, in order to:

  • process, confirm, provide and charge for resort arrangements and our goods and services, and in person check in and check out;
  • fulfill contractual obligations to you, anyone involved in the process of making your travel arrangements (e.g. travel agents, group travel organisers and your employer) and vendors (e.g. credit card companies, airline operators and other loyalty programmes)

B. For our legitimate commercial interests, in order to:

  • understand how our products and services impact you, provide you with a better, more personalised level of service, and further develop our products and services, including linking or combining with information we get from others to do so
  • provide privileges, benefits and services to you, use services.
  • monitor your use of our site and your bookings, and conduct analysis of the use of our site in order to operate, evaluate and improve our site and our services, understand your preferences, display customised content to you on our site which may be of interest to you and troubleshoot any problems.
  • conduct market analysis, market research, customer satisfaction and quality assurance surveys to improve our hotels, resorts and services; and
  • provide for the safety and security of guests.

C. To comply with legal obligations to which we are subject:

Use of information based on your consent:

  • facilitate direct marketing, promotional and customer management purposes, sending you promotional communications (including without limitation emails and push notifications) or special offers if you have consented to receive the same.

II. Disclosures of Your Personal Data

We may share your personal data:

  • with the operator of the hotel or the hub of hotels which you book, stay or visit for the above purposes.
  • with third-party payment processors, payment service providers, IT and marketing support service providers and other consultants, vendors and service providers who need access to such information to carry out work or provide services on our behalf or who help us to provide the Site to you.
  • with anyone involved in the process of making your travel arrangements (e.g. travel agents, group travel organisers and your employer) in order to fulfill contractual obligations.
  • if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Garud Chatti River Resort, our affiliates or others.
  • in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company, or any change of management of a hotel.
  • with our advisors, which includes our accountants, auditors, lawyers, other professional advisors and business contacts for the purpose of assisting us to better manage, support or develop our business and comply with our legal and regulatory obligations.
  • with any other party at your consent or at your direction; and
  • otherwise as permitted or required by applicable laws and regulations.
  • We may also disclose aggregate or de-identified data that is not personally identifiable with third parties, including our commercial and strategic partners.

III. Direct Marketing

From time to time, we would like to use your name, email address, mobile phone number, and other relevant contact information to send you either via emails, SMS messages, telephone calls, push notifications, post, or social media (e.g. WeChat and Facebook) information that we think may be of interest to you, including about our resort, our services, news about our packages, satisfaction surveys, events, offers and promotions, but we can only do so with your consent.

You may opt-out from receiving marketing communications at any time by following the unsubscribe instructions contained in the marketing communications.

IV. Retention of Personal Data

To the extent required by law, we take reasonable steps to destroy, or de-identify or redact, personal data in a secure manner when we no longer need it for the purposes for which it was collected (as set out in this Privacy Policy) and retention is no longer necessary for legal or business purposes.

V. Third Party Sites

The Site may contain links to other websites, apps, content, services or resources on the internet which are operated by third parties. If you access other websites, apps, content, services or resources using the links provided, please be aware they may have their own privacy policy, and we do not accept any responsibility or liability for these policies or for any personal data which may be collected through these sites. Please check these policies before you submit any personal information to these sites.

VI. Changes to the Privacy Policy

We may modify this Privacy Policy from time to time. Any changes to this Privacy Policy will be posted to the site so that you are always informed of the way we collect and use your personal data, and we encourage you to review this Privacy Policy whenever you access the site or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy. Updated versions of this Privacy Policy will include the date of the revision at the end of this Privacy Policy so that you are able to check when the Privacy Policy was last amended. Any changes to this Privacy Policy will become effective upon posting of the revised Privacy Policy on the Site. Use of the Site following such changes constitutes your acceptance of the revised Privacy Policy then in effect but, to the extent such changes have a material effect on your rights or obligations as regards our handling of your personal data, such changes will only apply to personal data after the changes are applied.

Contact Us

If you have any questions or comments regarding this Privacy Policy or our privacy practices in general, please contact us at

Last Updated: 1st April, 2020